I purchased a flight on Cheapflightnow. I filled out all the information gave them my credit card and they sent me a confirmation number.
When I tried to check on my flight the next day the confirmation number would not work. So I contacted them through their chat and chatted with Raven. She told me I booked it on a waiting list website which is not true I took screenshots of my confirmed reservation number and flight info nowhere did it say anything about a waiting list. She then said they never billed my credit card so they do not have to honor the flight.
But of course she could find me a more expensive flight. So I call there one 800-number and spoke to Baxter who said first that the last leg of the flight was sold out. Baxter said he would see what he could do.So I checked on Skyscanner and they were selling tickets For the exact same itinerary going to and coming back.So I told Baxter that then all of a sudden he said the last leg of the flight would cost more and he could get me a ticket for $150 more than what I was paying. So it went from sold out to more expensive.
I feel this company is bait and switch and basically found out they could get more money for my seat and sold it to somebody else for more money and didn’t have to honor their confirmation.
I will never use this site again I would suggest that nobody else does either especially if it is an important travel plans for you. Beware they do not stand by their word or conformation code.
Review about: Cheapflightnow Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $264.
Preferred solution: Price reduction.
I didn't like: False advertizing and customer service, Bait and switch and story changed 3times.